The weekly run stops being yours.
Bay House Concierge grocery shopping and delivery is one person (Pauliane Stenberg) who shops your list at your own stores in St. Petersburg, Florida, drives it to your kitchen and puts it away: cold first, packaging taken out with her, receipt photographed at the register.
It is $50 an hour with a two-hour minimum, or $270 a month for six hours on the Resident retainer, as of August 2026. Groceries are billed at shelf price. Mileage is included, tips are welcome, and no percentage of your checkout appears anywhere.
- Put away in your kitchen, cold and frozen first
- Cold chain iced from checkout to your refrigerator
- Packaging removed, not left in your bin
- Two or three stores in one trip, one fee
What does a personal grocery shopper actually do?
A personal grocery shopper is one named person who holds your household’s standards in writing, buys to them at the stores you already use, and delivers into the kitchen rather than to the door. Bay House Concierge runs that on a standing weekly slot, from a household file carrying your brands, cuts, ripeness, allergy lines and coffee grind.
What we will not do
- Mark up your groceries, or exceed the card ceiling you set.
- Store a card number, or accept account access.
- Accept a tip. The published rate is the whole of what this costs.
How does a weekly grocery run work, hour by hour?
A weekly run takes about two hours of our time and four minutes of yours. Here is a standing Tuesday morning.
Sunday: the list arrives. Text, email, a photograph of a handwritten note, or the list page, which sorts it by aisle before she sees it. Three words is a list, and there is no app to open.
Monday: we confirm in writing. Stores, window, and any zone charge. Nothing reaches the invoice that was not in that message.
Tuesday 8:40am: she leaves with three things. Your list, your file, and a client-issued card carrying the ceiling you set. Never a login.
9:05am: the aisle, and the text you may not get. Substitutions follow the rules below. Most weeks that is no texts at all.
10:20am: checkout at shelf price. The receipt is photographed at the register, and the cold items go into iced coolers before the car moves.
10:45am: your kitchen, not your porch. Refrigerator first, then pantry, in your file’s order. Packaging leaves with her, and the itemized receipt reaches you by noon.
What happens when the store is out of something?
She follows a three-tier rule you set at the walkthrough, so you hear from the aisle only when the decision is genuinely yours.
Under $25, with a clear equivalent on the shelf. She substitutes and notes it on your receipt. No text, no interruption.
Over $25, no clear equivalent, or anything you eat, wear or give. A photograph from the aisle and one line, and she waits for your answer.
Anything on your never-substitute list. She comes back without it and says why. Allergy items are always tier three.
You set the $25 threshold and can move it either direction at any time, in a text.
Can you shop more than one store in the same trip?
Yes. On hourly and retainer work a second and third store cost you time, not a second fee: Publix for the staples, Mazzaro’s for the bread, Rollin’ Oats for produce and the florist on the way home is one Tuesday, one delivery, one invoice line.
The common model in grocery delivery is one order per store: each with its own fee, its own minimum, its own driver, its own arrival time. The butcher-plus-grocer-plus-florist run, the errand most worth handing over, is exactly the one that model charges three times for.
Publix, Mazzaro’s Italian Market, Rollin’ Oats, The Fresh Market, Trader Joe’s, Whole Foods, Detwiler’s, and the Saturday Morning Market in season.
If your household buys somewhere else, we shop there instead. We hold no partner arrangement with any store and take nothing from them.
Zones and service areaCan you shop for allergies and special diets?
Yes. Allergy and diet rules sit at the top of your household file, above the brand preferences, and they govern every purchase Bay House Concierge makes for your kitchen. Gluten-free, low-sodium, renal and nut-free households are the main reason multi-store shopping exists.
- Allergens are never-substitute rules, and cannot be downgraded to tier one.
- Labels are read in the aisle every visit, on every item an allergy line covers. Manufacturers reformulate without telling anyone.
Bay House Concierge is not a medical or dietetic service. We buy to the rule you give us, or the one your physician or dietitian gives us in writing.
What does grocery shopping and delivery cost in St. Petersburg?
Bay House Concierge charges $50 an hour with a two-hour minimum of $100, or a monthly retainer from $270 for six hours, as of August 2026. Groceries are billed at shelf price on top, receipt attached. That is the whole structure.
| How you buy it | Rate | What that covers |
|---|---|---|
| Hourly | $50 / hour | Two-hour minimum, then 30-minute increments. No membership, no term. |
| Resident retainer | $270 / month | Six hours, effectively $45.00 an hour. Standing slot, same person every week, overage at $47 an hour. |
| Zone B / Zone C | +$25 / +$50 | Per visit, beyond the near beaches. Mileage itself is never charged. |
| The groceries | Shelf price | No markup, no percentage of the basket. |
Evening rates, the Seasonal and Estate tiers and cancellation terms are on the pricing page. Rates held twelve months. Last reviewed 28 August 2026.
How is this different from Instacart or Shipt?
Bay House Concierge charges a published fee for the labor and passes through shelf price on the goods. The app model is built the other way round: the price you see in the app is set in the app, and need not be the price on the shelf at that store, with a service fee, a delivery fee, a membership and a tip arranged on top of it. We publish no figures for what any app charges. Hold your own last order beside your own receipt and read it yourself. What we will state is our side of it, below.
| Factor | Bay House Concierge | App-based delivery |
|---|---|---|
| Price of the groceries | Shelf price, receipt photographed at the register | Set in the app, not necessarily the shelf price |
| The service fee | $50 an hour or $270 a month, published in advance | Service fee, delivery fee, membership, and a tip |
| Who shops | Pauliane, every week: there is nobody else it could be | Whoever accepts the batch that morning |
| Where it ends up | Put away in the kitchen, cold first | Left at the door |
Where the apps are genuinely better: if you need ice and a chicken in the next ninety minutes for the least money possible, open the app. We book on five days’ lead time with a two-hour minimum, which makes us a poor instrument in an emergency.
Who is a weekly grocery service actually for?
The two-career household
A fixed day, one file, no re-explaining. The returns by the door go out on the same visit (see errands).
A parent’s kitchen, run from across town
Any second person you name is copied on the weekly ledger automatically. We will not be added to anything.
A house you are not standing in
Beach houses and winter arrivals: arrival stocking or snowbird service. Several properties start at host accounts.
Not for you if you want the cheapest delivery, or one thing tonight: a $60 single errand or an app serves you better.
Grocery service, answered.
How much does grocery shopping and delivery cost in St. Petersburg?
Bay House Concierge charges $50 an hour with a two-hour minimum, or $270 a month for six hours on the Resident retainer (effectively $45.00 an hour) as of August 2026. Groceries are shelf price, mileage is included, tips are declined. The full rate card holds the rest.
Do you shop at my store, and can you go to more than one?
We shop where your household already shops, and two or three stores in one visit is normal rather than an extra order. On hourly and retainer work those stops cost time, not a second fee. Only flat-rate arrival stocking counts stores, at $25 each beyond the included ones.
Will it be the same person every week?
Yes, and not as a policy: as arithmetic. Bay House Concierge is one person, so it is Pauliane every week, and you meet her at your kitchen table before she has a key, a code or a card. The honest other half of that: there is no backup. If she is ill or away you hear it from her and the visit moves, with as much notice as she has.
What if I am not home when the groceries arrive?
You do not need to be home, and that is the point. You choose the access method at the walkthrough: you let her in, a smart-lock code issued to us alone, or a key tagged with a number rather than your name. Groceries are put away either way (see the key protocol).
How far ahead do I need to send my grocery list?
Standard lead time is five days, so a Sunday list makes a Tuesday run comfortably. Shorter notice carries no extra charge, confirmed the day you ask, subject to availability. A standing weekly slot on a retainer is booked ahead by definition, so it is already on the calendar.
Every other question we are asked · Last reviewed 28 August 2026
Book a walkthrough
We will look at your kitchen, your pantry and your week, and tell you honestly whether a weekly grocery run is worth it for your household.
Book a walkthroughForty-five minutes. At your house. Nothing follows unless you ask for it, and you keep the household file either way.