The person who comes to your house is the person you spoke to on the phone. There is nobody else.
Bay House Concierge is a woman-owned household concierge in St. Petersburg, Florida, founded in 2026. It is one person, working alone, on purpose. Here is what that buys you, and the standards I opened with.
Woman-owned · Mon through Sat, 8am to 6pm · evenings and Sundays by arrangement
Nobody hands this work to someone else because the groceries are hard. They hand it over because the remembering has stopped.Pauliane Stenberg, Founder & Principal
Why did Pauliane Stenberg start Bay House Concierge?
Pauliane Stenberg opened Bay House Concierge in St. Petersburg in 2026, built deliberately around one person. The work is not shopping. It is remembering, and remembering is the first thing a household service drops when it grows past the point where anyone knows your name.
The job is a hundred small facts. Which broth is the low-sodium one. Whose grandson cannot be anywhere near shellfish. Which tomatoes are worth driving to a second store for. Those facts are the service. The shopping is the easy part.
A household service that grows past a certain size drops the remembering first. The price stays the same and the people stay pleasant, but the file thins, the face at the door changes, and you go back to writing lists, now paying for it.
So I built the smallest version there is. One person, a written file for every house, and a ceiling on how many houses instead of a growth plan. When I am full, I will say so in those words.
The person who comes to your house is the person you spoke to on the phone.
There is nobody else. Bay House Concierge is one person, and it is one person on purpose: the call, the walkthrough, the Tuesday run and the receipts are all her.
Answers the phone. Walks your house. Writes and keeps your household file. Does the Publix run, the Mazzaro’s stop and the beach arrivals herself, puts it all away, and sends the receipts the same day.
Most household services sell you a company and then send whoever is free that morning. You get a coordinator, a name in an app, and a different person standing in your kitchen by week three. There is no version of that here, because there is nobody to rotate.
- No dispatcher, no crew, no account manager standing between you and the work.
- No subcontractors, no gig marketplace, no rotating strangers: it is only ever her.
- She hands you a current background check before you hand her a key.
- You never have to explain your house to somebody new who has read a file about it.
And what one person cannot promise. There is no backup, and I am not going to pretend otherwise. If I am ill or out of town, you hear it from me and the visit moves. I do not send someone you have never met to cover a Tuesday.
An agency fills that slot with whoever is on the roster, and a gig app fills it with a stranger who has never seen your kitchen. That is the trade. It is the one I would take as a client, but you should make it with your eyes open.
Nobody enters your home before you have met me. That is what the walkthrough is for: forty-five minutes at your kitchen table, at no charge, before there is a key, a code, or a card. If your read on me is wrong, say so and nothing goes further.
What standards did Bay House Concierge set at the start?
Five standing rules, set the week I opened. Each one costs me something, which is what makes any of them worth reading.
No subcontractors, and no gig marketplace. There is no roster to rotate and no app dispatching a stranger to your address. It is only ever me. That costs me the easy way to absorb a heavy week, and it is why I will turn work down before I hire it out.
A current background check, before you hand over a key. National criminal database, county search and motor vehicle record, run on me and carrying a date. You get it on request, before there is a key, a code, or a card. Ask for it again a year from now and I will run it again.
Tips welcome, never expected. The published price is already the whole price; anything extra is a thank-you, not something you have to work out at your own front door.
Prices published in full. Hourly rates, retainers, arrival stocking and zone surcharges are on the site. I do not bill a percentage of your checkout total, which charges you more for the same hour of work in a more expensive week.
The household file belongs to you. Everything I learn about how your house runs lives in one document, and it is yours. I export it as a PDF whenever you ask, including the day you cancel. I would rather lose you than keep you because leaving is a hassle.
The procedures underneath (key tagging, payment for goods, insurance) are on how it works. Every figure I charge is on pricing.
What happens when Bay House Concierge is full?
One person can hold only so many households. When the calendar is full I say so and offer you a date, rather than take the booking and stretch a week that is already spoken for.
The limit is arithmetic, not positioning. One person, Monday to Saturday, 8am to 6pm, holds a fixed number of standing weekly slots and still has to absorb the Thursday that goes wrong. How many depends on where the houses are and what each one needs, so it is a question I answer at the walkthrough with a calendar open, for your week and your neighborhood, not with a number printed on a webpage.
Seasonal households take the same room in a week as year-round ones, which is why October is the honest month to ask about April.
There is no deposit, and no list you pay to sit on.
What will Bay House Concierge not do?
The list is short on purpose. Defining the edges is what makes “ask me” credible.
- Childcare, or supervising children.
- Nursing, medication, bathing, transfers, or any hands-on personal care.
- Driving you or your family personally. I move goods, not people.
- Anything requiring a license I do not hold: medical, legal, financial, real estate, contracting.
- Storing your card number, or being added to a bank account. Both, refused.
- Holding a power of attorney, or witnessing a document.
- Photographing anything inside your home, naming your street, or publishing a client list.
Everything else, ask. The weekly grocery run, returns and pharmacy pickups, a rental refrigerator filled before a four o’clock check-in. If it is legal and inside the service area and hours, the answer is usually yes.
Managing properties rather than a home? The host program is separate. Anything else, the questions page or ask me.
Bay House Concierge opened in 2026. What does that mean for you?
There is no review history to read; the company has not lived long enough to have one. What I can hand you today is documentation, and it goes out before you sign anything.
What I can document today
- General liability insurance, plus professional liability.
- A current background check (criminal database, county search, motor vehicle record), dated, and in your hands before you give me a key.
- A written key protocol: numbered tags rather than your name or address, the decode sheet stored apart from the keys, and a rekey I pay for if I ever lose one.
- A written agreement with the cancellation terms and rekey guarantee, sent before you commit.
What I do not have, and will not fake
No star rating. No press logos. No testimonials, because a testimonial from a client who does not exist yet is a lie with a name under it. Reviews, when they come, will live on Google where I cannot edit them.
A company this new can be exact where an established one is vague: a published price, a written key protocol, one named person who is also the person at your door, and a start date in writing.
If ten years of reviews is what you need before handing over a key, that is fair. There are people in St. Petersburg who can show you that.
What is the twice-yearly call?
Twice a year, Pauliane Stenberg calls every Bay House Concierge household herself. Nothing is sold on those calls. The question is whether your file still matches how you actually live now, and whether the arrangement is still worth what you pay for it.
Households change faster than files do. A parent moves closer. A knee goes. A child leaves for college and the grocery order halves overnight. I would rather hear it on a twenty-minute call than infer it eight months later from a pattern of returns.
That call is also the place to tell me something is not working, including something about me. I would rather be told plainly than lose a household quietly. If you are paying for more hours than you use, I will move you down a tier.
Pauliane Stenberg
Founder & Principal · 727-642-6982 · pauli@bayhouseconcierge.com
Book a walkthrough
Forty-five minutes at your kitchen table. I look at your pantry, your week and your calendar, and tell you plainly whether this is worth the money.
Book a walkthroughNo charge, and nothing follows unless you ask for it.